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Terms & Conditions

Terms and Conditions

When you make a purchase at, run by ZENZ Organic Products ApS (hereafter referred to as ZENZ), you simultaneously accept the following terms and conditions.

The terms and conditions apply in cases where no other written agreements have been made between you and ZENZ. We recommend that you read these terms carefully before you shop on
As a customer, it is your responsibility to be up to date with the applicable terms and conditions. 

Change of terms and conditions

ZENZ reserves the right to revise and change these terms and conditions from time to time. Changed terms and conditions will not be announced, just updated on this page.

You will be subject to the terms and conditions that apply at the time you order an item from us, unless the change is due to us being required by law or governmental intervention to change our terms. In such cases, previous orders ordered by you will be subject to these updated terms. 

Applicable law and venue

Purchase of goods at is governed by Danish law. Any dispute is settled by the ordinary Courts of Denmark. 

Who is ZENZ? is owned and operated by ZENZ Organic Products ApS (hereinafter referred to as ZENZ). The company is registered in Denmark under CVR no .: 32 56 58 91 and is located at the following address:

ZENZ Organic Products ApS
Thoravej 7
2400 Copenhagen NV

Telephone number: +45 53538405

Age limit in connection with shopping at

To be able to shop at you must be at least 18 years old. When ordering, you automatically confirm that you are 18 or that you are shopping with your guardian's acceptance.

Open 24 hours a day  is, as far as possible, open for shopping 24 hours a day. There may be interruptions, such as system updates from us or our IT supplier. In principle, this kind of minor interruptions will not be announced.
Long-term system updates will be announced to recipients of ZENZ Newsletter.

Ordering products

You select the items you want to buy and add it to the virtual "shopping cart" by pressing "add to cart". You can continually correct the contents of the shopping cart, as well as check the contents, and keep an eye on the price of all selected items. Any extra costs for shipping and debit card fees will first be calculated / added to the total amount immediately before you have to pay.

When you are ready to place your order, click on "go to checkout" and you will be asked to enter your full name, address, e-mail, telephone number, as well as selecting payment and delivery methods.

If you have made a mistake in placing your order, please contact us immediately by e-mail:, and customer service will assist you. Always remember to check your order before approving the payment. 

Returns for uncollected packages:

The buyer pays the return cost of 8 euros for uncollected packages. 8 euro will automatically be deducted from the refund amount. 

Receiving orders

Once you have ordered an item from ZENZ, you will receive a receipt for your order. Please note that a purchase agreement is only binding once you have received confirmation that the order has been accepted and the goods have been shipped

We reserve the right to reject your order. This may be due to the fact that the item is no longer in stock or if your payment has not been completed either due to technical errors or incorrectly entered information etc. ZENZ cannot be held responsible for rejected or canceled orders. Also, no compensation is given for orders that are rejected.


Payments at are made using credit cards. You are responsible for the correct credit card information provided.

Credit card information is communicated via to PBS on a secure and encrypted SSL connection. Thus, ZENZ does not have access to your debit card information.

Your credit card will not be charged until the goods have been shipped and a confirmation of shipment has been emailed to you.

Reservations are made for out of stock items or stock status errors. If an ordered item is out of stock and therefore cannot be delivered, the item will be deleted from your order and the amount of that item will not be deducted from your credit card.

Payment with Klarna:
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


All prices at include 25% VAT and are stated in Danish Kroner or Euros. ZENZ may change prices without notice. However, the prices you see at  will be valid at the time of purchase, subject to errors and omissions.

Discount codes

When using discount codes, only one code can be used at a time, unless stated otherwise. It is not possible to apply discount codes to already discounted items, annual subscriptions, discount cards, gift cards, various gift packages, and special offers.

If one forgets to use the discount code when placing an order, the discount cannot be refunded afterwards. However, the discount code can be used for a subsequent order if the deadline has not yet expired.

Personal information

In order to shop on you must at least state:

  1. Your full name
  2. Address
  3. E-mail address
  4. Phone number

The above data is stored with information on the goods you have purchased for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Danish Bookkeeping Act, after which the information is deleted.

Information is not disclosed and will not be sold to a third party unless this is done in connection with a restructuring or a full or partial sale of the business. Any disclosure in such a situation will be in accordance with the personal policy law applicable at any given time.

As a customer, you have the opportunity to gain insight into our registration of information about you, and you can object to a registration in accordance with the Danish laws on Personal Information. Inquiry in this regard is addressed to ZENZ via e-mail:


By using you agree to the fact that we use cookies. A cookie is a small data file that is placed on your computer to keep track of what is happening during your visit and to recognize the computer. A cookie is NOT a program and does NOT contain viruses. Our cookies cannot read data from your computer's hard drive or read cookies created by other websites you have visited.

If you do not want your site visit to be tracked by our cookies, you can set your internet browser and / or firewall to disable them. Unfortunately, this can have a negative effect on your use of the site. Use your Internet browser's help guide to learn how to disable and / or delete cookies on your computer.

You can read more about the use of cookies at by clicking here.

Customer service

If you have any other questions, you are always welcome to contact us by e-mail or call us on phone number +45 53538405. Customer service is available on weekdays from 9 am to 4 pm Copenhagen local time.